Who and Why is a Community Moderator Important?
A Community Moderator is a leader of the community who helps to create and maintain spaces for members to feel safe and can find belonging. A space where one can share, exchange ideas, questions, and concerns while encouraging involvement to benefit both the community and the protocol.
In order for our community to be successful, a Community Moderator helps by playing an important role to drive our narratives, create positivity, answer questions, share valuable resources, and in helping other members find answers.
Community Moderator Guidelines
- Provide a welcoming and positive environment to our community members.
- Support in brainstorming and organizing of events that can help drive value to our community.
- Act for the good of the protocol in determining action, and upholding all official guidelines.
- Pocket Network Community Guidelines
- Community Moderator Guidelines
- Remain unbiased at all times in moderation decisions, without regard for personal or financial considerations.
- Have an established general knowledge of Pocket Network’s protocol with in-depth knowledge preferred.
- Be willing to take responsibility in supporting community questions and in mitigating conflicts.
- Be the eyes and ears of the community to provide feedbacks, suggestions or escalate issues/concerns to PNF or PNI leadership when needed.
- Notate summary of impactful issues/events to the Issue’s tracking summary page.
- A Community Moderator is still an independent community member that is able to provide their own neutral/critical voices.
- A Community Moderator should never self-moderate (in their own thread).
- If a Community Moderator has a history with a community member, and believes said community member is in violation of the guidelines, they should pass the decision on to another moderator.
- Community Moderators has their right to resign from their role if given notice.
- Pocket Network Foundation reserves the right to dismiss Community Moderator at any given moment without prior warning.
Social Platforms for Community Moderation
Performance Metrics and Deliverables
- A Community Moderator is considered as a part-time community contributor where performance will be qualitative, such as community engagement and support, and be evaluated on a weekly basis by the Head of Community.
- Each supporting social platform will have monthly deliverable upkeeps, which will be detailed in the Community Moderator Handbook.
Grant & Support for Community Moderators
- Monthly grant in $POKT at month end per each supported platform:
- Lead Community Moderator
- $1500
- Additional responsibilities:
- Leads the Community Moderators by specific regions to ensure all tasks and guidelines are being met and followed.
- Have moderating oversight to all official supported channels.
- Document and compile impactful issues/events to the Issue’s tracking summary page and generate community reports to be shared on a weekly bases.
- Community Moderator
- $500
- Lead Community Moderator
- $POKT price will be calculated based on 30 day trailing average price.
- Initial/last payment will be prorated based on Community Moderator’s initial starting or dismissal date of the month.
- Private Community Moderator Telegram Channel for discussions, training and support.
- Weekly 1:1 meeting with the Head of Community.
- Community Moderator Handbook.
Applying for Community Moderator
Community Moderator Application (google form)
https://forms.gle/eRTUUhArYdVZFVuL9
Process for Approval (direct recommendation by PNF can also be considered)
- Submit application form (google form).
- Application review by PNF.
- Upon submission approval, follow up interview with submitter.
- Final decision for approval after interview.
- Onboarding.