# Wallet import : Unsupported state or unable to authenticate data

**URL:** <https://forum.pokt.network/t/wallet-import-unsupported-state-or-unable-to-authenticate-data/4679>\
**Category:** Help\
**Created:** [August 15, 2023, 1:35am UTC](https://forum.pokt.network/t/wallet-import-unsupported-state-or-unable-to-authenticate-data/4679 "2023-08-15T01:35:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Belegangst](https://forum.pokt.network/letter_avatar_proxy/v4/letter/b/df705f/32.png) [@Belegangst](https://forum.pokt.network/u/Belegangst)\
**Post date:** [August 15, 2023, 1:35am UTC](https://forum.pokt.network/t/wallet-import-unsupported-state-or-unable-to-authenticate-data/4679/1 "2023-08-15T01:35:23Z")

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Hello,

I’m trying to access my wallet, but unfortunately, I’m receiving the following error message:  
“Unsupported state or unable to authenticate data”  
I have two JSON files on my computer, and I’ve also kept the password safely stored somewhere. When I search for the public key, I can’t find anything in the explorer. I purchased the POKT around September 2021.

What can I do?

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<div class="post-metadata">

**Author:** ![bruceyin](https://forum.pokt.network/user_avatar/forum.pokt.network/bruceyin/32/2884_2.png) [@bruceyin](https://forum.pokt.network/u/bruceyin)\
**Post date:** [August 15, 2023, 1:43am UTC](https://forum.pokt.network/t/wallet-import-unsupported-state-or-unable-to-authenticate-data/4679/2 "2023-08-15T01:43:50Z")

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You should search your wallet address in the explorer to check the balance, not the public key.  
If you still not able to access your wallet, you can open a ticket on [https://support.pokt.network/](https://support.pokt.network/)